Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By accessing and using Samaritan Multi-Vendor Marketplace ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Description of Service

Samaritan Marketplace is an online multi-vendor platform that connects buyers and sellers across East Africa. We provide:

An online marketplace for buying and selling products
Payment processing services
Order management and tracking
Seller storefronts and product listings
Customer support services

3. User Accounts

To use our platform, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

4. Buyer Responsibilities

As a buyer, you agree to:

Provide accurate payment information
Complete purchases in a timely manner
Provide accurate shipping information
Communicate respectfully with sellers
Not engage in fraudulent activities

5. Seller Responsibilities

As a seller, you agree to:

Only sell legal and permitted products
Provide accurate product descriptions
Maintain adequate inventory
Ship orders promptly
Provide excellent customer service
Comply with all applicable laws and regulations

6. Payments and Refunds

All payments are processed securely through our platform. Refunds are handled according to our refund policy:

Buyers may request refunds within 7 days of purchase
Refunds are processed within 5-7 business days
Original payment method will be used for refunds
Seller discretion may apply for non-defective returns

7. Prohibited Activities

You may not:

Engage in illegal activities
Post prohibited or harmful content
Attempt to hack or compromise our system
Engage in fraud or deceptive practices
Harass or abuse other users
Violate intellectual property rights

8. Intellectual Property

All content on this platform, including logos, designs, and text, is the property of Samaritan Marketplace. You may not reproduce, distribute, or modify any content without our written permission.

9. Limitation of Liability

Samaritan Marketplace is not liable for:

Indirect, incidental, or consequential damages
Loss of profits or business opportunities
Actions of third-party sellers
Technical issues beyond our control

10. Disclaimer of Warranties

Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our platform will be error-free or uninterrupted.

11. Indemnification

You agree to indemnify and hold harmless Samaritan Marketplace from any claims, damages, or expenses arising from your use of the platform or violation of these terms.

12. Termination

We reserve the right to terminate your account if you violate these terms or engage in prohibited activities. You may also terminate your account at any time by contacting support.

13. Governing Law

These terms are governed by the laws of East Africa. Any disputes will be resolved in the courts of East Africa.

14. Changes to Terms

We may update these terms from time to time. Continued use of the platform constitutes acceptance of any changes.

15. Contact Information

If you have questions about these Terms & Conditions, please contact us at support@samaritanmarketplace.com

Terms & Conditions