Privacy Policy

Privacy Policy

Last updated: March 2026

1. Introduction

Samaritan Multi-Vendor Marketplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Samaritan Marketplace when you use our website and services in East Africa.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, password)
• Profile information (profile picture, business information for sellers)
• Order information (products purchased, payment details)
• Communication data (messages, customer support inquiries)
• Usage data (how you interact with our platform)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• With service providers who assist us in operating our platform
• When you explicitly consent to share information
• As required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your data
• Opt-out of marketing communications

7. Cookies

We use cookies to enhance your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@samaritanmarketplace.com